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What should you do if your Johnson City home alarm system goes off?

July 03, 2023
Home security alarm notification on smartphone.

Your home security system protects your home – and your family members – against the various risks you could encounter, like burglary, fire, and flooding. Although your home may be ready, that doesn’t mean you are. Do you have a good idea of what to do if your Johnson City home alarm system goes off? The blasting of an alarm is often startling, disorienting, and might cause panic. Your best choice is to stay composed and adhere to these straightforward tips.

Steps to Take Whenever Your Home Alarm System In Johnson City Triggers

It’s a scenario nobody wants to be in, but it’s also the reason why you installed a home alarm system from the outset. You’re awakened in the wee hours of the morning with the telltale blaring of an alarm after a home security component has been activated. What should you do?

  1. Stay calm. This is easy to say but harder to do when your home security alarm is ringing loudly, and your heart is pounding. But keeping yourself calm is the best way to evaluate what is happening. Avoid the temptation of trying to manage the emergency alone instead let your monitoring professionals and first responders do their job.
  2. Attend to your family members. Your primary concern should be your family and leading them out of danger. In the case of a intrusion, this might mean going to a designated safe room as far from entry points as possible. There’s a good chance that your alarm immediately deterred the intruder, but it’s always better to be safe than sorry. If there’s fumes or a blaze, you ought to exit your residence right away.
  3. Grab your smartphone. These days, most homeowners take their smartphones with them always, but you might fail to pick it up during a crisis. You’ll want to have it. You’ll have the chance to keep in contact with your monitoring specialists and receive updates through your home security app.

Connect With Your 24/7 Monitoring Agents

The moment your home alarm system in Johnson City goes off, your round-the-clock monitoring experts will spring to action. Their first step is to verify your alarm, and that means reaching out to you. The protocol they adhere to is dependent on the sort of emergency. For instance, if a medical emergency is triggered, one attempt will be made to get in touch with you before help is sent out. If you have an intrusion - the most frequent type of alarm - a monitoring agent will adhere to these steps to reach out to you:

  • An attempt will be made to communicate with you through the command hub. You will generally be required to supply a passcode.
  • If that effort is not successful, a call is attempted to your principal contact number.
  • A second number or your primary contact person is attempted next.
  • If there is still no answer, nearby law enforcement officers are deployed.
  • Your monitoring specialists will try to reach you again after emergency personnel are notified.

If you're not in a position to communicate with monitoring staff, that’s OK. Support will still be deployed even if you're not available to confirm the emergency.

Be prepared for any crisis with a Vivint home alarm system in Johnson City

Stay ready for any emergency with a modern home alarm system in Johnson City from Vivint. Call (423) 537-4338 to start customizing your property’s security today.